Wiley implemented Salesforce’s Agentforce and Einstein for Service to enhance customer support efficiency, particularly during peak academic periods. The AI-driven solution automates routine inquiries, allowing human agents to focus on complex cases, thereby improving overall service quality.
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AI Academy is an internal program designed to train staff on AI tools and applications, aiming to enhance employees’ proficiency in artificial intelligence across various departments.
Under a £40 million contract with outsourcing firm Serco, the BBC plans to implement AI technology to automate the handling of viewer complaints. The system is expected to process the most common types of complaints, with the AI…
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Andri Johnston, Digital Sustainability Lead at Cambridge University Press, discusses CUP’s digital sustainability work and the environmental impact of AI in publishing — one of the few publisher voices addressing AI’s footprint directly.Notes & quotes[From the podcast Helen…
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Using AI—particularly Anthropic’s Claude—and a development process described as “vibe coding,” Adam Hyde built two scholarly publishing platforms: EasyJournal (a more conventional system) and Kotahi (a collaborative-first alternative). EasyJournal mirrors legacy platforms like OJS and Janeway, while Kotahi…
The GAIA Project explores how generative AI can be used to provide agricultural advisory services, with a particular focus on building robust governance frameworks. It addresses practical challenges around attribution, licensing, and accountability for AI-generated outputs. The goal…
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Clarivate announced a strategic partnership with AI21 Labs to integrate large language models (LLMs) into its suite of research and intelligence products. The aim is to augment knowledge workflows—such as summarising documents, generating insights, and simplifying complex scientific…
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Librios offers a secure, AI-powered platform designed to transform complex, structured and unstructured data into actionable business intelligence. By integrating Generative Artificial Intelligence (GenAI) and Generative Business Intelligence (GenBI), the platform enables non-technical users to generate insights from…
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A collaborative system to benchmark and compare Retrieval-Augmented Generation (RAG) architectures using real-world publisher content. Silverchair and OpenSource Connections co-designed a robust evaluation pipeline—using Python, LlamaIndex, RAGAS, and LangSmith—to generate question-context-answer triplets, run RAG models, and score outputs…
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ReviewBench is an open-source, venue-agnostic framework comparing human and AI reviews across structure, alignment with a paper’s major claims, impact, and critique category — benchmarking infrastructure for the AI peer review wave.Notes & quotesPreprint: https://www.biorxiv.org/content/10.64898/2026.04.17.719279v1.full
SAFI (Safe AI for IET) is the IET’s content chatbot running on an internally hosted LLM — the notable part being what it isn’t: a third-party cloud model with the IET’s content passing through it. Presented by David…
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Scholarly Trend Spotter is a custom GPT built by Laura Harvey, a commercial strategy and operations consultant with 15+ years in the scholarly space (laura-harvey.com), for spotting trends in scholarly publishing industry news. Publicly available on the GPT…
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The Silverchair AI Lab is an interactive, user-friendly platform designed for publishers to experiment with various AI models, applications, and use cases. It serves as a space to deepen understanding of AI technologies and refine AI strategies within…
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A collaborative initiative launched in October 2024 to develop AI applications, assistants, and agents in partnership with innovative companies, aiming to empower researchers and practitioners.
Wiley AI Partnerships: A Co-Innovation Program Read More »
