Wiley deployed Salesforce’s Agentforce and Einstein for Service in customer support. The AI handles routine enquiries — which pile up at predictable points in the academic year — and routes complex cases to human agents.
Agentforce & Einstein for Service Read More »
AgNetZero is a knowledge platform from Burleigh Dodds Science Publishing, built with Librios. Generative AI produces summaries, tailored reports and analysis from around 2,500 agricultural research documents by over 5,000 experts across 100+ countries. Users can upload their…
Springer Nature has folded generative AI into its book publishing workflow: generating summaries, suggesting titles and drafting content descriptions for authors and editors.
AI-Assisted Book Workflow Read More »
A survey of how publishers like BuzzFeed and TIME use AI in audience data strategy: segmentation, personalisation, testing and predictive modelling, with AI treated as strategy support rather than plain automation.
AI-Driven Audience Data Strategy Read More »
Springer Nature sells authors a $49 AI-generated Media Kit for promoting their research: a 250-word plain-language summary, a 300-word research brief, a short audio summary and ready-made social media content, generated with Springer’s in-house AI tool.
AI-Generated Media Kits Read More »
Provectus built a churn prediction model for Audiobooks.com from five years of historical data — listening activity, clicks, search logs, subscription renewals across 2.5 million user profiles — using ML pipelines on Amazon SageMaker and Kubeflow. At-risk customers…
AI-Powered Churn Prediction for Audiobooks.com Read More »
Under a £40 million contract with Serco, the BBC plans to automate handling of viewer complaints. AI processes the most common complaint types and routes complex cases to human staff, as part of wider cost-saving and modernisation of…
AI-Powered Viewer Complaints Handling System Read More »
The Washington Post added AI-narrated versions of its three policy newsletters — Early Brief, Health Brief and Tech Brief — to the Listen tab of its app, where subscribers can build playlists mixing newsletters, podcasts and articles.
AI-Read Newsletters and Audio Experience Read More »
Bombora sells intent data for publishers who want to monetise audience data. Joining its Data Cooperative gives publishers insight into anonymous web visitors — which businesses they’re from, what they’re interested in — which turns generic inventory into…
Bombora for Publishers Read More »
The first published empirical study of churn prediction in scholarly publishing, using a 6.5-year dataset from an unnamed major academic publisher. The model predicts customer defection from resampled usage patterns — volume and frequency of content downloads —…
Churn Prediction in Academic Publishing Read More »
